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Here you'll find a list of frequently asked questions. Just click on a question and it'll take you right to the answer!
If we left something unanswered, please feel free to email us. We answer all emails as quickly as possible.
What Methods Of Payments Do You Accept? TOP
We accept Visa, Mastercard, Discover, and American Express. We also accept paypal.
*Paypable in US Dollars only.
*Gold Jewel Co or Gold Jewelry Conn will appear on your credit card statement.
* All credit cards are charged at time of order, not time of shipment.
Is It Really Safe To Order Online? TOP
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology.
When you are on a secure page, you will see a glowing padlock on your browswer. Also, in the address bar of the secure pages, you will see https:// rather than http:// What Is The Best Method To Contact You? TOP
We try to answer all emails within a day of receiving them. Can I Order By Phone? TOP
We currently are not accepting phone orders at this time. We have taken every measure to ensure that our website is secure to order through. How Long Does It Take To Process My Order? TOP
Order are processed and shipped within 1-2 business days (M-F) from receipt of payment/order, regardless of shipping method.
Please note that if you pay for express shipping, this is only the method of shipping. This does not mean your order is shipped the same day. Although we strive to get all orders out the same day, please note it can take up to 1-2 business days. How Much Will I Be Charged For Shipping? TOP
We offer a flat rate shipping charge of $4.99 for Priority Mail. So no matter how many pieces you order, your shipping will be $4.99. You will receive FREE shipping for all orders over $175.00. All Free shipping will be shipped via Priority Mail.
We also can ship Express for $20.50. Express is overnight to most cities.
Do You Ship Outside The USA? TOP
We currently are not shipping outside the USA. What Is The Return Policy? TOP
We want you to be happy with your order. If you are not completely satisfied with your purchase, simply return the merchandise in its original packaging with tags attached within seven (7) days of receipt for an exchange or refund. All returns must be in new condition. There is a 15% restocking fee on all returns.
All returns require a RMA (return authorization number). Please email us for a for complete return instructions. Any items returned without a RMA will be refused.
For your protection, we suggest you send your return via UPS or by USPS with insurance and delivery confirmation for tracking purposes. The Gold Jewelry Connection is not responsible for lost packages.
After 7 days, NO returns will be accepted.
The Gold Jewelry Connection will not reimburse shipping costs.
What Happens If My Order Gets Returned Undeliverable? TOP
All charges that we incur due to non-delivery will be passed on to you. We will not be responsible for packages not able to be delivered. Also please note that all orders that are returned due to non-delivery will be charged a 15% restocking fee. What Happens If My Order Is Received Defective? TOP
Please notify The Gold Jewelry Connection within 24 hours of receipt of order. We will give you instructions on how to return the damaged/defective product. If we are not notified within the 24 hours, we will not accept the return.
The Gold Jewelry Connection will refund return shipping costs (for defective/damaged items only) for the return once the item is received.
It is the customers responsibility to ensure all items are received in working condition once received. What If I Receive The Wrong Item Or An Item Was Missing? TOP
Please contact us within 24 hours of receipt of order. We will reship out to the correct item to you.
You will be required to ship back the incorrect item. For your protection, we suggest you send your return via UPS or by USPS with insurance and delivery confirmation for tracking purposes. The Gold Jewelry Connection will not be responsible for lost or damaged items. Once the item has been received, we will then refund the shipping charges to return the item. If the item is not returned within seven (7) days, we will charge your card for the merchandise plus, shipping for the replacement product. It will be implied that you wanted to keep all merchandise. What If I Need To Cancel My Order? TOP
Cancellations are only for orders that have NOT been shipped. If your order has been shipped, please see our return policy.
You may cancel your order at any time, as long as it has not been shipped.(except custom/special orders can not be cancelled).
There is a $5.00 cancellation fee.
All cancellations must be done via email. Once we receive your cancellation, we will email you confirming this has been done.
The Gold Jewelry Connection Reserves The Right To Cancel An Order At Any Time. Do You Resize Rings? TOP
Unfortunately, we do not resize here. It is up to the customer to have all rings resized on their own. What Are The Terms And Conditions? TOP
Copyright Notice
All material on this website is the sole property of The Gold Jewelry Connection. The material is protected by The United States and International copyright laws. This includes, but not limited to, all text, pictures, design, logos, and graphics. ALL RIGHTS RESERVED.
Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. The Gold Jewelry Connection will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.
Inaccuracy Errors
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed- We will email you immediately if this has happened with the option to cancel with no penalities). We apologize for any inconvenience this may cause. Please understand that while we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.
Privacy Policies
The Gold Jewelry Connection has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website. We use your IP address to help diagnose problems with our server and to administer our Web site.
This site contains links to other sites and The Gold Jewelry Connection is not responsible for the privacy practices or the content of such Web sites. Our site uses an order form for customers to request information, products, and services. We collect customer's contact information (like their email address). The customer's contact information is used to get in touch with the them when necessary.
We will not distribute or sell your personal information about you to anyone. | 
